Compensation:
- Hourly
- Bonus
- Commission
Requirements:
- Delivers new Hire and Continuing Education Training to all agents.
- Facilitates training utilizing a variety of delivery methods.
- Attends all appropriate training meetings including internal/external accounts.
- Provides program specific training to support staff as needed.
- Provides program specific training to support staff as needed.
- Maintains a professionally structured class environment according to established policies and procedures.
- Consults with internal customers and develops custom courses to meet specific business needs.
- Successfully Completes all required training including program specific, organizational and trainer development content.
Skills & Qualifications:
- Two or more years’ experience as a contact (call) center trainer.
- English Proficiency & Comprehension (spoken and written)
- Excellent written and oral communication skills.
- Ability to gather and analyze data and make recommendations to manage growth and change.
- Takes responsibility for his/her actions, and willingly accepts constructive criticism.
- Strong mentoring skills, presentation and team building skills.
About the Author
